Refund policy
Return and Refund Policy
All sales are final. We do not accept returns.
Our store does not offer returns for any reason, regardless of the item's condition, wear, tags, or original packaging. Please carefully review all product information (including size, color, and specifications) before making a purchase.
Refunds
Since we do not accept returns, we do not offer refunds. However, if an item is out of stock or cannot be fulfilled before shipment, we will contact you and issue a full refund.
Damages and Issues
Although we do not accept returns, if you receive an item that has significant quality issues, is damaged during shipping, or is not what you ordered, please contact us within 7 days of receipt. We will evaluate the issue and provide a replacement or partial compensation as appropriate.
- Email: brainpumpstudio@gmail.com
- Please include: order number, description of the issue, and clear photos or video evidence
Please note: we cannot address issues arising from personal preferences (e.g., "I don't like it," "doesn't fit," "not as expected").
Non-returnable Items (All Items)
All products sold by our store are final sale, including but not limited to:
- Regular products
- Custom products
- Sale items / Promotional items
- Gift cards
Returns are not accepted for any of the above categories.
European Union 14-Day Cooling-Off Period
Notwithstanding any other provisions, the EU 14-day cooling-off period does not apply to purchases from our store. Even if merchandise is shipped into the European Union, returns are not accepted.
Contact Us
If you have any questions about your order or a product, please contact us at: brainpumpstudio@gmail.com